Please inspect all orders immediately upon receipt. In the event items were ordered or shipped in error, please call Combat Medical Customer Service at 855-428-6074 to obtain a Return Goods Authorization (RGA) prior to returning any item. Upon approval you will receive return directions via email along with your temporary return authorization number. A copy of this email must accompany all packages being returned. This will allow us to establish the proper credit and simplify your return. Items returned in 30 days will not be charged a restocking fee. Returns after 30 days will have a 20% restocking fee. If an item is shipped to you in error you must notify CM within 5 days of receipt.
No returns will be accepted without prior authorization. When returning a product for credit or replacement, you must provide both the original invoice number and the reason for return.
Credit or replacement of goods is subject to inspection and evaluation. Non-returnable items: Special orders, custom kits, sterile items, custom ordered products, incomplete kits, and items that are damaged or items determined by CM to not be in resalable condition.