Shipping & Returns

Shipping Policy

Stock items usually ship within 48 hours after receipt of order. A longer lead time should be expected on high volume or custom items. Customer service will work to coordinate expected ship dates at time of entry. We reserve the right to choose the best method of delivery to meet the customer’s requirement. All freight is FOB origin and will be prepaid and added to the invoice. Orders shipping to an APO or FPO will ship U.S. Mail per U.S. Postal requirements.

Combat Medical Systems is not responsible for determining the regulatory approvals required for items/components offered for international sales. Where regulatory approvals apply, it is the purchasing agent’s responsibility to obtain any and all applicable waivers required for compliance. Combat Medical Systems is not responsible for the payment of any exporting, tariffs, insurance, customs or wire transfer fees associated with international sales/orders.

Returns

Please inspect all orders immediately upon receipt. In the event items were ordered or shipped in error, please call Combat Medical Systems’ Customer Service at 855-428-6074 to obtain a Return Goods Authorization (RGA) prior to returning any item. Upon approval you will receive return directions via email along with your temporary return authorization number. A copy of this email must accompany all packages being returned. This will allow us to establish the proper credit and simplify your return. Items returned in 30 days will not be charged a restocking fee. Returns after 30 days will have a 20% restocking fee. If an item is shipped to you in error you must notify Combat Medical Systems within 5 days of receipt.

No returns will be accepted without prior authorization. When returning a product for credit or replacement, you must provide both the original invoice number and the reason for return.

Credit or replacement of goods is subject to inspection and evaluation. Non-returnable items: Special orders, custom kits, sterile items, custom ordered products, incomplete kits, and items that are damaged or items determined by Combat Medical Systems to not be in resalable condition.